wifi calling

What is Wi-Fi Calling?

Wi-Fi Calling is a service for Android and iOS smartphones providing the ability to make and receive phone calls over a Wi-Fi connection. It's simple to use with no separate application or log-in required. Wi-Fi calling is a free service when calling to a US, US Virgin Islands, or Puerto Rico number. International rates still apply for international numbers.

What phones support Wi-Fi Calling?

Android Phones: Wi-Fi Calling is supported on most current Android phones. To check if your phone supports Wi-Fi Calling, go to Settings to look for the Wi-Fi Calling option.

iOS Phones: Wi-Fi Calling is available on iPhone 5c and newer.

iOS also supports the ability to do Wi-Fi Calling on other select Apple devices that support iCloud accounts. For more information see FAQs about Wi-Fi Calling on iCloud Devices.

Can I send text messages over Wi-Fi?

Android phones: SMS (text) is supported in Wi-Fi Calling mode. MMS (pictures and group texts) is supported on select devices in Wi-Fi Calling mode. Depending on the device manufacturer and messaging client, cellular coverage is required for MMS. For example, devices with the Android Messages client requires cellular coverage for MMS.

iOS phones: SMS (text) is supported in Wi-Fi Calling mode. MMS (pictures and group texts) requires cellular coverage. Apple's iMessage to other iOS devices is supported 

What is the advantage of Wi-Fi Calling?over Wi-Fi.

Wi-Fi Calling provides the ability to call or message from almost anywhere a Wi-Fi connection is available. The service provides enhanced coverage in locations that have limited or no mobile network coverage. Wi-Fi Calling calls do not count against any minute limits on your Sprint plan. With Wi-Fi Calling, you can still use the internet and apps while on an active call.

Setup

How do I activate/setup Wi-Fi Calling?

To activate Wi-Fi Calling, visit the device tutorials page, then find your phone. View the Wi-Fi Calling tutorial under the Calls.

Why is my Registered Location information or address entry not accepted?

Wi-Fi Calling requires a valid registered location to be entered prior to the service being used. The location information is verified against an address verification database. In some instances you may receive an Invalid Location error message.

·         Validate the information is correctly entered and that items such as City, State, and Zip are correct for the location.

·         Check to see that your address uses a 2 digit state code and is not using any accent characters. After manually removing any accent characters or adjusting the state code, re-save the address.

·         In some instances, the address may still fail due to the location information not being recognized by the address validation software.

When do I need to update my location information?

You should verify and update the Registered Location information regularly. Be sure to update your registered address each time when accessing a Wi-Fi network with the same name (SSID) that may exist in multiple locations. 

Where do I update my Registered Location Information?

The Registered Location Information can be updated on your device.

iOS devices: Go to Settings > Phone > Wi-Fi Calling > Update Emergency Address.

Android devices: Go to Settings > Wi-Fi Calling. On some devices, Wi-Fi Calling is located in the Connections or Network & Internet Setting. Find the option of Update Registered Location.

For Android devices launched prior to 2016, the registered location information is updated by clicking on the Wi-Fi network name in the list of enabled networks.

Are there any minimum requirements for my network to support Wi-Fi Calling?

You must provide your own private or public Wi-Fi connection. Minimum download speed of 1Mbps is required to support Wi-Fi Calling. For home networks, it is recommended to use a Wi-Fi Router that supports either the 802.11n, 802.11ac or newer standards. These routers provide better data throughput than older 802.11 b or g routers.

How do I deactivate Wi-Fi Calling?

To stop using Wi-Fi Calling, simply turn the service to Off.

Android devices: Go to Settings, find Wi-Fi Calling and toggle the service Off.

iOS devices: Go to Settings > Phone > Wi-Fi Calling and toggle the service Off.

How to fully deactivate Wi-Fi Calling from your account: